Frequently Asked Questions

Find answers to common questions about our service

How does LettersFromAI work?

LettersFromAI allows you to send anonymous, professional complaint letters to your neighbors. Simply fill out our form with your concern, verify the addresses, and we'll handle printing and mailing the letter. Your identity remains completely confidential.

Is this service really anonymous?

Yes, absolutely. We never disclose your identity to the recipient. The letter is sent from our service, and your personal information is only used for address verification and is never shared with the recipient.

What types of complaints can I submit?

Our service is designed for any neighborly concerns, including but not limited to noise complaints, parking issues, property maintenance, and other quality-of-life matters. However, we do not accept complaints involving threats, harassment, or illegal activities.

How much does it cost?

We offer several mailing options: Standard Mail ($5) delivered in 3-5 business days, First Class Mail ($8) delivered in 1-3 business days, and Certified Mail (coming soon) with delivery confirmation.

How long does it take for my letter to be sent?

We process and mail all letters within 24 hours of payment confirmation. Delivery time depends on your chosen shipping method: 3-5 business days for Standard Mail or 1-3 business days for First Class Mail.

Can my neighbor respond to the complaint?

Yes, each letter includes a unique QR code that allows the recipient to respond anonymously through our platform. You'll be notified by email if they choose to respond.

What if I need to cancel my letter?

Once a letter has been processed and mailed, we cannot cancel it. However, if you need to cancel before processing, please contact our support team immediately at help@lettersfrom.ai.

Is my payment information secure?

Yes, all payments are processed securely through Stripe, a leading payment processor. We never store your credit card information on our servers.

What happens if the address is incorrect?

We verify all addresses using Google's address verification service before processing. If an address is undeliverable, we'll notify you and provide a refund.

Legal Disclaimer

LettersFromAI is a communication facilitation service. We are not a legal service and do not provide legal advice. Our letters are designed to be professional and neutral based on the information you provide. Users are responsible for ensuring their complaints are truthful and non-harassing.