Terms of Service

Last updated: March 2024

1. Acceptance of Terms

By accessing and using LettersFromAI's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

LettersFromAI provides a platform for sending anonymous communications to neighbors. We facilitate the delivery of physical letters while maintaining sender anonymity.

We reserve the right to refuse service to anyone for any reason at any time.

3. User Responsibilities

Users must:

  • Provide accurate information when using our services
  • Not use our service for harassment or illegal purposes
  • Not send threatening, discriminatory, or harmful content
  • Not impersonate others or provide false information
4. Privacy and Data Collection

We collect and use personal information as outlined in our Privacy Policy. By using our service, you consent to our data practices.

5. Payment and Refunds

All payments are processed securely through Stripe. Refunds are available only if:

  • The letter has not been processed for mailing
  • The service was not provided as described
  • The recipient address is determined to be invalid
6. Limitation of Liability

LettersFromAI is not responsible for:

  • The content of messages sent through our platform
  • Any consequences resulting from the receipt of anonymous letters
  • Delivery delays or failures beyond our control
  • Any disputes between senders and recipients
7. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our service after changes constitutes acceptance of the new terms.

8. Contact Information

For questions about these terms, please contact us at:

Email: legal@lettersfrom.ai

Address: 673 Brannan St, San Francisco, CA 94107